You’ve probably taken certain cues when it comes to the marketing of your business. As a business owner, you make have taken a few marketing classes or have ideas about how a business should be marketed. For most online marketers and bloggers, they’ve become experts at what they do… because it’s what they do!
When you run a business offline, or even one that doesn’t relate to marketing, it can be a completely different world.
For example, electrician marketing can be tricky. Most of the services that are offered are similar or the same from one electrician to the next. This leaves you having to go to further lengths to get your name out there.
We’ve compiled 8 tips to help take your marketing strategy to the next level. Keep reading for more information!
Manage Online Reputation
Most businesses and homeowners don’t have an everyday need for an electrician. In fact, many people can go for years without having to call.
This means that they will be searching for your business online. It is imperative that your business is found easily and that it has positive reviews.
It is impossible to make everyone happy and sometimes there are those customers who are never satisfied. Respond to negative reviews quickly and politely while trying to make things right.
Seeming sympathetic to a customer’s complaint will go a long way in recovering their business as well as future customers’.
For more useful tips and guidance on how to improve your online reputation or to have better control over what appears in the search results when someone searches for your name or business, click here for our 97 tips to better reputation management.
Isn’t it annoying when you click on someone’s website only to realize it is almost impossible to navigate? Don’t be that company.
Your website should have your services listed, contact information, as well as the ability to book an appointment.
Sometimes hiring a company to design your website is the best option. It’s usually well worth the money to ensure your digital presence is a user-friendly one.
You may feel that an ‘out of the box’ design is hard to come by, but there are actually companies that cater to online electrician marketing — see more here.
It is not good enough to just have a website and a phone number. People search for electricians, plumbers, and handymen on social media all the time.
Actually, there are features that allow a user to ask for recommendations and allow commenters to tag their favorite company. Of course, a happy customer can write your name, but if the potential customer is asking social media for their thoughts, why shouldn’t you be linked?
Having social media accounts does mean one more source of reviews. Hopefully, you see far more positive than negative ones; but social media reviews, especially negative ones, still need to be responded to quickly.
Partner With Other Businesses
Partnering with other businesses doesn’t mean forming a legal partnership. This just means that other contractors have to outsource business from time to time.
Sometimes a roofer or a plumber will run across jobs that they can’t complete by themselves.
Typically, they will recommend the customer hire a certain electrician. That recommendation could gain your business a customer for life!
This is a give and take relationship. When you run across a certain job that is out of the scope of your business, those other contractors will appreciate the recommendation from you.
Find Your Competitive Edge
Some electricians specialize in rewiring old homes while some may specialize in construction.
Maybe you do a little bit of everything and can do so efficiently, costing your customers less money.
When there are new techniques to your job, learn them to make you stand out.
This electrician marketing tip doesn’t just benefit you, but your potential customers. It is about investing in your skills and abilities to allow your competitive edge to grow.
Skilled Customer Service Representatives
If your electrician company is small, you may not have the funds to hire a full-time secretary or answering service. This leaves the phone answering to you.
Whoever’s responsibility it is to answer calls must be professional, kind, and courteous. This is a skill that has faded over the past few years but is much appreciated.
A rude customer service representative can cost you business. If you, the answering service, or secretary is rude, that customer can be lost to another, more friendly business.
Be Active in the Community
Although it is great to be active in the online community, people still appreciate the real-life touch. Being active in the community can mean appearing on the local news talking about the latest, greatest wiring technique.
It can also mean sponsoring a little league team. This form of marketing is always appreciated by the team and it gets your name out there (on the jersey, posters, etc.). And, it can allow you to meet plenty of potential customers.
This doesn’t mean you have to have children on the team or attend every game. It usually is as simple as filling out a form and sending a check.
Bonus points if your company throws an end-of-season pizza party. (Hint: this can give you the opportunity to pass out business cards to parents)
Electrician Marketing and the 80/20 Rule
So far we’ve talked about electrician marketing and gaining new customers. As a business owner, you should be familiar with the Pareto Principle, or the 80/20 rule.
This rule basically states that 80 percent of your business is from 20 percent of your customers.
Once you’ve learned this rule, it is important to know how to apply it. Applying it can mean following up with customers after a job is completed, calling them once per year to touch base, or sending a quick holiday card.
None of these have to be complicated, especially if you keep a customer database. This simple marketing move can allow you to forge lasting relationships with people that will continue to tell their friends.
Best Practices for Electrician Marketing
Traditional marketing ideas are great and still work for certain customer bases. However, knowing how to navigate social media, the internet, and the need for customer service can benefit you as much, if not more than those tactics.
The one type of marketing or advertising that your business cannot do without, and you can’t buy is word of mouth. Positive word of mouth will help sell your company far more than any other marketing venture.
Electrician marketing can be tough, and acquiring that word of mouth is difficult. This is why you have to have a strong strategy, to begin with. If you’d like more information on marketing or how to outsource SEO for your brand or business, contact us today!